Privacy Policy

1. Introduction

1. Website Owner

   ConcernCenter, Inc. is the owner of this website ("ConcernCenter Website"). ConcernCenter, Inc. can be contacted by mail at 9 Carolina Cherry Court, Fairport, NY 14450, or by e-mail at techsupport@concerncenter.com. This online privacy notice discloses ConcernCenter information practices for this ConcernCenter Website. [Note that other ConcernCenter websites may be governed by privacy notices containing different information practices applicable to those sites.]

2. Website Visits

   In general, you can visit on the ConcernCenter Website without disclosing any personal information. ConcernCenter does analyze the data gathered from the website visits for trends and statistics and then discards the gathered data.

2. Personal Information That May Be Collected

1. Service Quality Monitoring

   Some website transactions may require a customer to telephone ConcernCenter or ConcernCenter to call the customer. ConcernCenter will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is ConcernCenter's practice to monitor and, in some cases, record such calls for staff training or quality assurance purposes.

2. Information from Children

   ConcernCenter does not sell products or services for purchase by children and will not collect or post information from a child under the age of 18 without the involvement of a parent or guardian. ConcernCenter will notify the child's parent or guardian at the e-mail address provided by the prospective customer, alerting the parent or guardian to the child's use of the website and providing instructions as to how the parent or guardian can delete the child's registration from the website. [ConcernCenter does not use personally identifying information collected from children for marketing or promotional purposes and does not disclose such information to any third party for any purpose whatsoever.]

3. Lost or Stolen Information

   If a customer's password is lost or stolen, the customer should promptly notify ConcernCenter to enable ConcernCenter to cancel the lost or stolen information and to update its records with a changed password.

4. Links to Other Websites

   A ConcernCenter website may contain links to other websites. ConcernCenter is not responsible for the privacy practices or the content of those other websites.

3. Uses Made of the Information

1. Limited Uses Identified

   Without customer's prior consent, ConcernCenter will not use your personal identifiable information for any purpose other than that for which it is submitted. ConcernCenter uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices, and in program record-keeping. ConcernCenter also processes billing and business requests related to ConcernCenter SaaS participation.

2. Stored Information Uses

   ConcernCenter stores and retains the information entered on the ConcernCenter SaaS. Stored information is used by ConcernCenter and/or ConcernCenter's agents: to support customer interaction with the ConcernCenter Website; and/or to contact the customer again about other ConcernCenter services and products.

4. Disclosure of the Information

1. Within Corporate Organization

   ConcernCenter is a multinational organization, with legal entities, business processes, management structures, and technical systems that cross borders. ConcernCenter may share your personal information within the ConcernCenter corporate organization and may transfer the information to countries in the world where ConcernCenter conducts business. Some countries may provide less legal protection for customer personal information. [In such countries ConcernCenter will still handle customer personal information in the manner described herein.]

2. Mergers and Acquisitions

   Circumstances may arise where, for business reasons, ConcernCenter decides to sell, buy, merge, or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is ConcernCenter's practice to seek appropriate protection for information in these types of transactions.

3. Agents

   ConcernCenter employs or engages other companies and individuals to perform business functions on behalf of ConcernCenter. These persons are provided with de-identified information required to perform their functions but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, analyzing data, providing marketing assistance, and providing customer services.

4. Marketing Analysis by Third Parties

   ConcernCenter reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

5. Disclosure to Governmental Authorities

   ConcernCenter releases personal identifying information when ConcernCenter believes release is appropriate to comply with the law, to enforce ConcernCenter agreements, or to protect the rights, property, or safety of ConcernCenter customers. ConcernCenter may also release such information in an exchange of information with other companies and/or organizations for the purposes of fraud protection and credit risk reduction.

5. Use of Computer Tracking Technologies

1. No Tracking of Personal Information

   ConcernCenter's Website(s) are not set up to track, collect, or distribute personal information not entered by visitors. Through website access logs, ConcernCenter does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis, and business decision making, all of which provide better services to the public. The statistics garnered, which contain no personal information and cannot be usedto gather such information, may also be provided to third parties.

2. Use of Cookies

   ConcernCenter, or its third-party vendors, collects non-identifiable and personal information using various technologies, including "cookies". A cookie is an alphanumeric identifier that a website can transfer to a customer's hard drive through the customer's browser. The cookie is then stored on the customer's computer as an anonymous tag that identifies the customer's computer but not the customer. Cookies may be sent by ConcernCenter or its third-party vendors. The customer can set its browser to notify the customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. The customer may also set its browser to turn off cookies; however, some websites may not then work properly.

3. Use of Web Beacon Technologies

   ConcernCenter may also use Web beacon or other technologies to better tailor its website(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the website, a non-identifiable notice of that visit is generated which may be processed by ConcernCenter or by its suppliers. Web beacons usually work in conjunction with cookies. If the customer does not want cookie information to be associated with the customer's visits to these pages, the customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

4. Collection of Non-Identifiable Information

   ConcernCenter may collect non-identifiable information from user visits to the ConcernCenter Website(s) to provide better customer service. Examples of such collecting include traffic analysis, such as tracking of the domains from which users visit or tracking numbers of visitors; measuring visitor activity on ConcernCenter Website(s); website and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." ConcernCenter or its contractors may use this data to analyze trends and statistics.

6. Information Security

1. Commitment to Online Security

   ConcernCenter employs physical, electronic, and managerial procedures to safeguard the security and integrity of personal information. Personal information is accessible only by staff designated to handle online requests or complaints. [All ConcernCenter agents and contractors with access to personal information on the ConcernCenter website(s) are also bound to adhere to ConcernCenter security standards.]

2. No Liability for Acts of Third Parties

   ConcernCenter will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, ConcernCenter shall not be liable for unauthorized disclosure of personal information due to no fault of ConcernCenter, including but not limited to, errors in transmission and unauthorized acts of ConcernCenter staff and/or third parties.

7. Privacy Policy Changes and Opt-Out Rights

1. Changes to Privacy Policy

   This privacy notice was last updated June 15, 2023. ConcernCenter reserves the right to change its privacy policy statement at any time. A notice of any material change will be posted on the ConcernCenter Website home page for thirty (30) days prior to the implementation of such change.

8. Access Rights to Data

1. Your California Privacy Rights

   Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of ConcernCenter who are California residents to request certain information regarding ConcernCenter's disclosure of personal information for their direct marketing purposes. To make such a request, please write to: info@concerncenter.com. Within 30 days of receiving such a request, ConcernCenter will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. ConcernCenter reserves its right not to respond to requests submitted other than to the address specified in this paragraph. California's privacy laws require a company to provide notice to California users of their rights to receive information on which entities their information was shared for marketing purposes.